Jack Ma Breaks Silence, Calls for Alibaba's Course Correction Amidst Growing Troubles

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ICARO Media Group
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29/11/2023 20h40

In a surprising turn of events, Jack Ma, China's renowned entrepreneur, has finally broken his silence regarding Alibaba Group Holding Ltd., urging the company to "correct its course" in an internal message to employees. The call to arms comes as Alibaba faces the repercussions of years of government scrutiny and strategic missteps that led the e-commerce giant to surrender its position as a leader in China's tech industry.

Ma, who had previously clashed with Beijing and retreated from the public eye, expressed confidence in Alibaba's 220,000-plus staff, affirming that with determination and hard work, they can reclaim the success they once enjoyed. He also praised rival PDD Holdings Inc., which has been steadily gaining market share in the e-commerce sector.

Highlighting Alibaba's decline, Ma's intervention comes at a critical juncture as the company finds itself trailing behind Tencent Holdings Ltd., a leading player in the gaming and social media domains. Alibaba's market valuation has plummeted from over $850 billion three years ago to approximately $190 billion, leaving it at risk of being surpassed by upstart PDD, currently valued at $176 billion, thanks to its successful international expansion.

The extent of Ma's authorization from authorities to reassume a more public role remains unclear. It is unclear whether he could no longer remain silent about Alibaba's strategic challenges or if he sought to address the problems the company is facing. Since stepping down as CEO before Alibaba's initial public offering in 2014, Ma has relinquished day-to-day management to his trusted lieutenants.

Duncan Clark, author of "Alibaba: The House That Jack Ma Built" and chairman of investment consulting firm BDA China, emphasized the significance of Ma's recent intervention, noting that it is the first time he has spoken about anything related to the company in over three years. Ma has been widely viewed as the definitive voice and moral authority within Alibaba, including addressing truths others may be hesitant to acknowledge.

The troubles for Ma and Alibaba commenced three years ago when he openly criticized Chinese regulators for their oversight in finance and technology sectors. Consequently, Beijing swiftly intervened, forcing Ma to cancel the highly anticipated initial public offering of Ant Group Co., an affiliate he co-founded. Following this incident, Ma largely withdrew from the public eye for several years, although occasional sightings of him in various locations suggested he was not entirely absent.

Ma's prolonged absence from public view revealed the deep-rooted distrust entrepreneurs and investors harbor towards Beijing, a sentiment that persists despite official assurances of support for the private sector. China's government has been confronting the powerful technology companies, including Alibaba, in a far-reaching crackdown aiming to reform their practices and deter them from monopolizing emerging businesses. Consequently, Alibaba has struggled to counter the competitive threats presented by PDD and ByteDance Ltd., the parent company of TikTok and Douyin.

Earlier in March, Alibaba's CEO Daniel Zhang unveiled plans to divide the company into six separate business units, aimed at revitalizing operations by granting each division's management greater autonomy. However, Zhang subsequently stepped down, passing the reins to long-time Ma confidantes Joe Tsai and Eddie Wu. The new leadership announced a surprising reversal by shelving the highly anticipated $11 billion spinoff of Alibaba's cloud-computing arm, causing the company's stock to plummet once again.

Jeffrey Towson, a partner at TechMoat Consulting, highlighted the significance of innovative moves in e-commerce emanating from ByteDance and PDD, raising questions about Alibaba's future. Towson noted that these companies demonstrate the presence of next-generation leadership and the need for Alibaba to identify areas where change is most urgently required.

While Ma's focus and exact intentions for change within Alibaba remain ambiguous, his recent memo to the staff suggests a pressing need to address internal challenges. Ma's memo comes on the heels of PDD's impressive financial results, which led to an 18% surge in the company's stock. The success of PDD, founded by billionaire Colin Huang, has only underscored Alibaba's difficulties in expanding its reach outside China.

Ma acknowledged PDD's accomplishments, congratulating the company for its decision-making, execution, and efforts over the years. He also speculated that the Chinese government's interest in enhancing Alibaba's fortunes may signify a shift towards prioritizing growth, consumption, and restoring investor and private sector confidence in the wake of the big tech crackdown.

As Jack Ma reemerges from the shadows and calls for a course correction, Alibaba faces a crucial period of introspection and strategy rejuvenation. It remains to be seen how the company will respond to his rallying cry and whether this intervention will mark a turning point in Alibaba's fortunes.

The views expressed in this article do not reflect the opinion of ICARO, or any of its affiliates.

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