FTC Warns ASRock, Gigabyte, and Zotac Over Illegal 'Warranty Void if Removed' Stickers
ICARO Media Group
In a recent press release, the Federal Trade Commission (FTC) has issued warnings to computer companies ASRock, Gigabyte, and Zotac regarding the use of 'warranty void if removed' stickers. The commission emphasized that such stickers are illegal and discourages consumers from repairing their own devices.
The FTC expressed concerns over these companies' practices of using stickers that hinder consumers' ability to perform routine maintenance and repairs on their products. These stickers not only restrict maintenance but also include language in the warranties, stating that guarantees will be voided if the seals are broken.
The commission's warnings also extended to three other companies, cautioning them against placing stickers with similar language that hinders consumers' right to repair. ASRock, Gigabyte, and Zotac primarily market and sell gaming PCs, graphics chips, motherboards, and other accessories.
The FTC's warnings come as part of their effort to protect consumers' right to repair products they have purchased. The commission stated that these practices could potentially impede consumers from exercising their right to maintain and fix their devices.
Under the Magnuson-Moss Warranty Act of 1975, companies are prohibited from placing restrictions on repairs unless they offer free parts or services or have received a waiver from the FTC. The FTC referenced these decades-old rules, highlighting that 'warranty void if removed' stickers are not in compliance with the law.
In response to the warnings, ASRock, Gigabyte, and Zotac have been instructed to remove the illegal stickers and revise their warranty terms. The commission's staff will review the companies' websites after 30 days, and failure to rectify the violations may result in law enforcement action.
It is essential to note that this is not the first time the FTC has taken action against such practices. In 2018, warnings were sent to six companies, including Nintendo, Sony, and Microsoft, among others. However, it should be noted that the legality of these stickers and policies may vary in other countries, as noted by iFixit in a previous report.
As right to repair laws continue to gain traction across various US states, the FTC's intervention serves as a reminder to companies to comply with regulations and ensure that consumers' rights are protected.