In a move to enhance the guest experience for those with disabilities, Disney has announced major changes to its Disability Access Service (DAS) at both Walt Disney World and Disneyland. The modifications, which will go into effect on May 20, 2024, in Florida and June 18, 2024, in California, aim to recalibrate the system that had become unwieldy due to misuse.

Disney has always been committed to accommodating guests with disabilities, but misuse of their generous policies has led to longer lines and increased hassles for all guests. As a result, the company decided to implement changes to ensure that the service is available to those who truly need it.

The most significant change is that the DAS will now only be available to guests with autism and similar developmental disabilities who are unable to wait in queues for extended periods. To determine eligibility, Disney will be collaborating with third-party service Inspire Health Alliance, which will assist cast members in evaluating guest requirements. Unlike some theme parks that require documentation, such as a doctor's note or an ADA card, Disney will not require such paperwork.

Under the new system, once approved for DAS, eligible guests will not be required to re-enroll for 120 days, giving them a longer period of accessibility. Additionally, DAS will no longer be available for guests to preselect attractions before their visit. Instead, they can make their first ride selection only after scanning their park tickets or MagicBand+ upon entry.

Disney is also adjusting the DAS party size, limiting it to immediate family members or a group of up to four guests for those not riding with immediate family. The company wants to emphasize that the guest eligible for DAS must be present and ride the attraction at the time of DAS redemption.

To streamline the process, Disney encourages guests to complete the DAS eligibility process before their trips. This can be done through a virtual video chat system with Disney's Accessibility Services team. On-site arrangements will still be available for those who do not make pre-arrival arrangements.

While the changes to DAS may limit access for some guests, Disney is expanding and clarifying procedures to accommodate other special needs and disabilities. Updates to the Accessibility Services websites now outline various tools, such as Rider Switch and Single Rider queues, to assist guests in navigating lines. Disney is also implementing a more defined return-to-queue process for guests who may need to exit unexpectedly, particularly for restroom breaks.

Furthermore, the updated websites provide detailed information on a range of topics, including guest parking, transportation, wheelchair and electric conveyance vehicle rentals, food allergies, and special dietary requests. The goal is to provide guests with as much information as possible in advance, allowing them to plan for potential stressors and challenges during their theme park visit.

Disney remains committed to providing a great experience for all guests, including those with disabilities. By implementing these changes and offering a variety of accessibility options, the company aims to improve clarity and ensure that guests use the appropriate services for their individualized needs.