Delta Airlines Struggles to Recover from Global IT Outage, Leaving Passengers Stranded
ICARO Media Group
In the aftermath of Delta Airlines' global IT outage on Friday, the airline is working tirelessly to recover and assist stranded passengers at airports across the country. While other airlines managed to resume operations over the weekend, Delta had to cancel over 1,000 flights on Saturday, causing widespread disruption.
According to Kyle Potter, editor of Thrifty Traveler, as of Sunday morning, 370 flights were cancelled and 160 were delayed. In fact, Delta and its regional subsidiary, Endeavor Air, have collectively canceled a staggering 3,500 flights since Friday. This number surpasses the total cancellations of all other US airlines combined. Potter attributes Delta's struggle to catch up to staffing issues.
Passengers affected by the flight cancellations have been left in limbo, with some creating impromptu camps at Minneapolis-Saint Paul International Airport (MSP) while they await their rescheduled flights. Delta has urged passengers to stay updated by checking their Fly Delta app or visiting their website for the latest information. The airline is also offering travel waivers and vouchers for meals and hotel accommodations to impacted customers.
The cause of Friday's IT outage has now been identified as a faulty update to Microsoft 365 apps and services, which caused disruptions across various industries, including airlines, banks, hospitals, and communications companies. The impact of this widespread internet outage has been significant, shattering records for one of the largest disruptions of its kind.
As Delta continues its efforts to recover from the IT outage, passengers are advised to remain patient and stay updated on rebooking options and flight schedules. The airline is working tirelessly to rectify the situation and minimize further disruptions to travelers.
In conclusion, Delta Airlines is grappling with the aftermath of a global IT outage that has left thousands of passengers stranded. The airline has been forced to cancel a significant number of flights, with recovery efforts hindered by staffing challenges. As Delta works towards restoring normal flight operations, affected travelers are urged to stay informed and utilize available assistance provided by the airline.