In a recent statement, Ed Bastian, the CEO of Delta Air Lines, addressed the flight cancellations that occurred over the weekend due to an outside vendor technology issue. The airline was forced to temporarily pause its operations as its systems went offline, resulting in the cancellation of over 3,500 Delta and Delta Connection flights, and disruptions that continue into Sunday.

Bastian expressed his sincere apologies to all affected passengers, acknowledging the inconvenience caused by the cancellations. He emphasized that canceling flights is always a last resort for the airline, and that the technology issue was an unexpected challenge especially given that it happened during the busiest travel weekend of the summer, with flight bookings exceeding 90%.

The CEO revealed that the technology issue primarily impacted Delta's applications that utilize the Microsoft Windows operating system. Specifically, one of their crew tracking-related tools was unable to effectively process the significant number of changes triggered by the system shutdown. Delta's teams have been working tirelessly to rectify the situation and restore full functionality.

To provide assistance to affected passengers, Delta has implemented a travel waiver policy, allowing customers to make changes to their itineraries at no additional charge. The airline is also offering meal vouchers, hotel accommodations, and transportation support where available. As a gesture of apology, impacted customers will receive Delta SkyMiles and travel vouchers.

Bastian assured passengers that Delta's dedicated team of professionals has been working around the clock to safely get travelers to their destinations and restore the reliable, on-time experience that the airline is known for. He further extended his gratitude to Delta employees for their unwavering commitment throughout this challenging situation.

Passengers are encouraged to stay updated on their itineraries by visiting delta.com or utilizing the Fly Delta app for the latest information. Delta strives to keep passengers informed and hopes to soon return to the seamless travel experience expected from the airline.

As Delta works diligently to recover from the technology issue, the airline appreciates the patience and understanding of its customers. The company remains committed to resolving the situation promptly, providing necessary support, and ultimately restoring the high standard of reliability that travelers have come to expect from Delta Air Lines.