In an effort to create a more inclusive shopping experience for individuals with sensory disabilities, Walmart U.S. and Puerto Rico stores will now offer sensory-friendly hours every day from 8 a.m. to 10 a.m., starting November 10th. This expansion comes after the overwhelming positive feedback received during a pilot program earlier this year, where the stores dedicated a couple of hours each Saturday to provide a less stimulating environment.

During the back-to-school season, specific measures were implemented to make the stores more sensory-friendly. The TV walls were replaced with static images, the radio was turned off, and the lights were lowered, whenever possible. These seemingly small changes had a significant impact on the shopping experience for individuals with sensory disabilities, making them feel more at ease in the store.

The decision to extend the sensory-friendly hours was driven by the numerous feedback received from customers and associates who found the modifications beneficial. Walmart recognizes the importance of creating a sense of belonging for all its customers and is committed to making necessary changes to achieve that goal.

The company actively sought feedback through various channels including face-to-face conversations, emails, listening sessions, and social media interactions. Through these communication channels, Walmart gained valuable insights on how to enhance the sensory-friendly measures further. Walmart welcomes continued input from its customers and associates to continue to improve and refine the inclusive shopping experience.

By introducing sensory-friendly hours every day, Walmart aims to make the stores more comfortable for individuals with sensory disabilities. The reduced stimulation, softer lighting, and quieter atmosphere will contribute to a more peaceful and enjoyable shopping experience.

Walmart's mission to help families save money and live better extends to all members of the community. As the largest retailer in the United States, Walmart recognizes its responsibility to serve all customers inclusively. Expanding the sensory-friendly hours is just one example of the company's ongoing commitment to diversity and inclusion.

With no planned end date for the sensory-friendly hours, Walmart is dedicated to maintaining an environment where customers and associates feel valued and supported. Through these efforts, Walmart strives to ensure that its stores are accessible and welcoming to everyone who walks through their doors.