Customers at major U.S. banks, including Bank of America and Wells Fargo, voiced their dissatisfaction on Monday over delays in receiving their direct deposits, which were caused by a processing error that occurred on Friday. Despite assurances from the Federal Reserve that the issue had been resolved and was not related to cybersecurity, customers continued to experience delays, with some taking to social media to express their frustration.

Bank of America and Wells Fargo, two of the largest banks in the country, were among those affected by the glitch. Bank of America did not provide any comment regarding the issue, while Wells Fargo referred inquiries to The Clearing House, the sole operator of a private-sector automated clearing house system in the U.S. However, The Clearing House did not immediately respond to requests for comment.

The processing error, which involved an ACH file, was acknowledged by The Clearing House on Friday. A spokesperson for the organization confirmed that the error had occurred, according to an article by CNBC. The Federal Reserve stated that the incident was not a result of a cybersecurity breach and assured that it had been resolved.

Despite these assurances, customers of the banks affected still encountered delays in receiving their direct deposits on Monday. Many individuals took to social media platforms, such as Twitter, to express their frustration with the situation. Some complained about the lack of transparency and communication from the banks, as well as the absence of updates on when their paychecks would be deposited.

In response to the ongoing issues, a spokesperson for JPMorgan Chase announced that the bank would process scheduled direct deposits as soon as possible. The spokesperson also stated that the bank would refund any overdraft fees incurred by clients due to the ACH problem.

Monitoring service DownDetector noted an increase in complaints from Bank of America customers in relation to difficulties with funds transfers and online banking. Similar issues were also reported by customers of other major banks such as Wells Fargo and U.S. Bank, including problems retrieving account balances and completing other transactions.

As the frustration among customers grows, they hope for swift action and resolution from their respective banks. The affected banks are now faced with the challenge of addressing customer grievances and restoring confidence in their services.