Subscribers Launch Class Action Lawsuit Against Netflix Over Boxing Match Streaming Mishaps
ICARO Media Group
### Netflix Faces Class Action Lawsuit Over Boxing Match Streaming Issues
Netflix is being hit with a proposed class action lawsuit from subscribers who experienced continuous buffering and freezing troubles during the much-anticipated boxing match between Jake Paul and Mike Tyson. Allegedly, these technical issues deprived viewers of parts of the event. A Florida resident claims that the streaming giant was "woefully ill-prepared" to handle the massive, nine-figure global audience that tuned in for the bout.
This lawsuit, filed in Florida state court, seeks unspecified damages for subscribers affected by the streaming problems, citing breach of contract and violations of Florida's deceptive trade practices and consumer protection laws. According to the complaint, Netflix had been aware of such issues from past incidents but failed to adequately prepare for this event.
Netflix, which has not commented on the lawsuit, reported that the match was the most viewed sporting event in its history, with 108 million people tuning in worldwide. The company highlighted that this viewership included 60 million member households, approximately one in every five Netflix subscription holders.
As the main event approached, hashtags like #NetflixBroken, "unwatchable," and "#buffering" started trending on social media platform X. Gabe Spritzer, vice president of Netflix's sports arm, had confidently remarked to The Hollywood Reporter prior to the match that the tech team was "excited and prepared" for the high viewership. Fight promoter Nakisa Bidarian similarly assured that Netflix's servers would handle the load.
During the event, subscribers reported extensive streaming issues, with some completely unable to access the live stream. Complaints were first reported around 7 p.m. Central Time, with nearly 97,000 reports logged over the next three hours, according to service outage monitor Down Detector.
The complaint criticizes Netflix for not offering refunds or discounts to affected customers, accusing the company of failing to meet its contractual obligations and continuing to bill for undelivered services. This scenario bears similarities to a previous incident when a live reunion for “Love Is Blind” was delayed by more than an hour.
Filed by Ronald Denton, the lawsuit represents all subscribers who faced issues during the fight and seeks damages for breach of contract and violations of Florida's unfair and deceptive trade practices and consumer collection practices acts.