In a bid to rectify the fallout from a global IT outage, Delta Airlines has issued a sincere apology to its customers for the widespread cancellations and delays that occurred over the past few days. The airline also announced that it plans to compensate affected passengers by offering 10,000 bonus miles and reimbursement for reasonable expenses.

The technology outage, which affected airlines and companies worldwide, resulted in the cancellation of 2,537 flights and the delay of 8,376 others in the United States alone, as reported by FlightAware data. American Airlines, United, and Delta had requested a global ground stop on all flights from the Federal Aviation Administration (FAA) due to the IT outages.

In a message to its customers, Delta expressed its regret for the disruption caused by the vendor technology outage. The airline assured customers that its teams have been working tirelessly to restore normal operations and ensure the safe transportation of passengers to their final destinations.

Acknowledging the inconvenience faced by passengers, Delta offered 10,000 bonus miles as a gesture of goodwill. Additionally, passengers who incurred reasonable expenses, such as hotel, meal, or transportation costs during their disrupted travel, were invited to submit a claim to the airline for reimbursement. It is important to note, however, that expenses such as prepaid hotel reservations, vacation experiences, lost wages, and event tickets will not be covered.

The global IT outages, which affected a wide range of industries, were triggered by a malfunction in Microsoft-based computers. Hospitals, banks, stock exchanges, and various other institutions experienced internal and external system disruptions.

Delta emphasized that despite the unexpected operational disruptions, it values its customers and is committed to providing a high level of service and reliability in the future. The airline expressed gratitude for the trust customers have placed in it and promised to deliver an exceptional travel experience on their next Delta flight.

Affected passengers are urged to contact Delta's customer service to seek reimbursement for their reasonable expenses. The airline assured customers that it is working diligently to restore operations swiftly and minimize any further inconveniences.

In conclusion, Delta Airlines has reached out to its customers, apologizing for the extensive flight cancellations and delays caused by the recent global IT outage. The airline is taking steps to compensate affected passengers by offering bonus miles and reimbursement for reasonable expenses, while emphasizing its commitment to maintaining high service and reliability standards in the future.