Title: AT&T Faces Backlash Over $5 Credit Offer to Customers Impacted by Nationwide Service Outage

AT&T is under fire for offering a $5 credit to customers affected by a nationwide service outage on February 22 that lasted nearly 12 hours. The company, which attributed the outage to a software update, acknowledged the inconvenience caused and expressed regret in a statement posted on its website.

The telecommunications giant stated that the $5 credit, which is equivalent to the average cost of a full day of service, would be automatically applied to the accounts of affected AT&T Wireless customers. However, the offer does not extend to customers with AT&T Prepaid, AT&T Business, or Cricket accounts.

Following the announcement, some AT&T customers voiced dissatisfaction with the compensation, deeming it insufficient to cover their losses during the downtime. Outraged users took to social media platforms, including X, to express their frustration over what they perceived as a lackluster response to the service disruption.

AT&T responded to the criticism by referring back to its initial apology, acknowledging the frustration caused by the outage and emphasizing its commitment to addressing customer grievances. The company noted that it would take one to two billing cycles for customers to see the credit reflected in their accounts.

Despite AT&T's attempts to appease disgruntled customers, the $5 credit offer continues to draw criticism, with some demanding more substantial compensation for the inconvenience experienced during the widespread service disruption. The response from customers highlights the importance of adequate compensation and customer satisfaction in the face of unexpected service outages.